Take concierge services to the next level and provide value to your guests both on-property and off-site.
Better understand your guests’ preferences and secure a greater share of wallet while they are in your destination by working with MyConcierge - either as a software solution or by also incorporating our dedicated concierge services team.
Concierge consultation is an essential part of a five-star stay but a recommendation can make or break a guest’s perception and loyalty to your brand.
With MyConcierge, only approved experiences are recommended to guests - in person, on your custom website and in individual member areas. Bookings are transparent and you can monitor each concierge’s performance and earn commission on guests’ spend off-property.
You can also use theMyConcierge interface to book services and activities throughout your hotel, from restaurant reservations and spa treatments to sunbeds on the beach and personal training sessions.
MyConcierge can also interface with your hotel’s PMS system to bill to rooms directly for in-house and off-property services or go directly through to our payment gateway.
Here’s a quick list of how our hotel solution can get to work for your property:
-
Your own branded website and App for guests to be inspired and book experiences
-
Allow easy booking for hotel services directly on your MyConcierge website and App that include personal training, fitness classes, spa sessions, restaurant reservations, specialist dining experiences, nightclub tables, sunbeds and kids’ club activities
-
Make approved off-site experiences available to members booking from your website and App
-
Earn commission on off-site experiences
-
Engage your concierge team and structure rewards based on their performance (monitored through our platform)
Extension of your concierge team
Our concierge team can also become your concierge team. We offer full-service packages to hotel partners in the UAE, Greece and Lebanon with other destinations coming on board soon.
Sound good? Contact us to learn more.